Patients Rights & Responsibilities

You Have The Right To

  • Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment
  • Consult with a GP within 24 hours for urgent medical attention
  • Have your treatment explained to you
  • Confidentiality
  • Receive information on health services
  • Gain access to an interpreter
  • Complain, without discrimination, if there is a problem
  • Have a relative, friend or chaperone with you (except in extreme cases when specifically asked not to)

You Are Responsible For

  • Behaving in an acceptable manner and being courteous to our GPs and staff at all times
  • Making, keeping and attending appointments on time
  • Cancelling an appointment if not required and in good time. Someone else could use that appointment. Please use our Cancel An Appointment triage.
  • Using one appointment for one person only – where another family member needs to be seen or discussed, another appointment should be made
  • Making every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience
  • Giving 48 hours for repeat prescriptions – please give us this time to allow for accurate prescribing. To request a repeat prescription, please use our Repeat Prescription Triage.
  • Keeping young children in your care under constant supervision and ensuring they behave appropriately
  • Switching off mobile phones whilst on the surgery premises
  • Informing the practice of any change of name, address or telephone number. To change any of your details, please use our Change Personal Details Triage.